Terms of sale
In force since 24 September 2026
1. Who you are buying from
Vincella Group Ltd., a private company limited by shares registered in the Republic of Cyprus, registration number HE 493568, registered office Zeus Street 71, Olympus Village, 8540 Tsada, Cyprus, VAT number CY60365238G. Contact: info@matchanella.com. Full details are in our legal notice.
2. Who these terms are for
These terms apply to consumers buying for purposes outside their trade or profession, and to businesses. Where a clause applies only to consumers, it says so.
3. How a contract comes about
The products shown on our site are an invitation to buy, not a binding offer. You make the offer when you complete the payment process. The contract comes into existence when we confirm your order by email.
If we cannot fulfil an order — for example because a size has sold out — we will tell you and refund you in full. No contract arises in that case.
4. Prices
All prices are shown in euro and include statutory VAT where applicable. Delivery costs are shown separately before you pay and are added to the total.
5. Payment
We accept the payment methods shown at checkout. Card payments are processed by Stripe Payments Europe, Ltd. We never see or store your full card number.
Payment is due when you place the order. We dispatch after payment has cleared.
6. Delivery
We deliver to Cyprus, Germany, Austria, Greece and Italy. We do not ship anywhere else.
Delivery times shown at checkout are estimates, not guarantees. They begin on the first working day after payment.
Risk of loss passes to you when the goods are handed to you or to a person you have named. Where you are a consumer, risk passes to you only on delivery, even if you arranged the carrier yourself.
Delivery costs a flat €4.90 per order, to every country we ship to, regardless of how many items you buy. We ship with Cyprus Post.
7. Subscription
The Monthly plan delivers one 30 g tin each month and renews automatically until cancelled.
You may cancel at any time with effect from the next delivery, by email to info@matchanella.com. We will confirm the cancellation in writing.
8. Right of withdrawal
Consumers in the EU have a fourteen-day right of withdrawal. The conditions, the model form and the exception for sealed foodstuffs are set out on our returns page, which forms part of these terms.
9. Defects
Your statutory rights in respect of defective goods apply and are not limited by these terms. If something arrives damaged, write to us with a photograph and we will replace it or refund you.
10. Storage and shelf life
Matcha does not spoil, it fades. Keep it sealed, cold and away from light. We state on the site that it is at its best for about two months once opened. That is guidance on flavour, not a guarantee of a fixed shelf life.
11. Liability
We are liable under the applicable statutory provisions. We do not limit or exclude that liability.
12. Governing law
The law of the Republic of Cyprus applies. Where you are a consumer resident in another EU country, this choice does not deprive you of the protection of the mandatory rules of your own country.
13. Contact
Vincella Group Ltd., Zeus Street 71, Olympus Village, 8540 Tsada, Cyprus
info@matchanella.com · +49 1522 8839288